1. Introduction
Stone Carter Studios LLC (“We”, or “Us”) operate the websites located at StoneCarterStudios.com and ErisMMO.com, as well as the online forum and game, Eris Online, collectively referred to as the “Service”.
2. What We Collect
We collect and process the following data about you:
- Your name or username.
- Your e-mail address.
- Your IP address.
- Other personal information you provide us.
3. Use of Personal Information
We use your personal information to:
- Create a forum and game account for you.
- Communicate with you.
We retain your personal data for as long as your account remains active or as needed to provide you with our service. We do not sell, rent, or share your personal information with third parties for their own marketing purposes. The only exception is the use of third-party analytics tools listed in Cookie Policy below, which help us understand how users interact with our website and improve our service. These tools collect data in accordance with their own privacy policies, and we do not share personally identifiable information with them.
4. Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error free.
5. Cookie policy
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction. We also use cookies to associate your forum account with your game account.
We also use the following third-party services that utilize cookies:
Google Analytics: Helps us analyze website traffic and user behavior to improve site functionality and content. Google Analytics collects data such as pages visited, time spent on the site, and referral sources. This data is anonymous and aggregated.
Google Tag Manager: Facilitates the deployment and management of various marketing and analytics tags on our website. Google Tag Manager itself does not collect personal data but helps enable other services like Google Analytics.
Hotjar: Provides insights into user behavior through heatmaps, session recordings, and surveys. Hotjar collects data such as clicks, mouse movements, and scroll behavior to improve user experience. Hotjar anonymizes IP addresses to protect your privacy.
Mouseflow: Tracks user sessions and behaviors including clicks, scrolls, and keystrokes to help us optimize our website’s usability and performance. Mouseflow also masks sensitive data to maintain user privacy.
By continuing to use our website or by clicking ‘I Accept’ to our cookies, you consent to our use of cookies.
6. Acceptance of this policy
By using our Service, you agree to this policy. If you disagree, please do not use our Service. Registration will require explicit agreement to this policy.
7. Changes to this policy
We may modify this policy at any time. Check periodically for updates. Continued use of our Service after changes confirms your acceptance of the new terms.
8. Payment Information and Security
We use Authorize.Net to securely process all payments made through Eris Online. When you make a purchase, your payment information (such as credit card number and billing details) is collected and processed directly by Authorize.Net. We do not store your full payment details on our servers.
Authorize.Net is a PCI DSS-compliant payment provider and handles sensitive payment data in accordance with the Payment Card Industry Data Security Standards.
We also use HTTPS encryption and follow industry-standard security practices to protect your personal and financial information during transmission. We are committed to safeguarding the integrity and confidentiality of your data.
9. Patreon Support
As part of our early development funding model, we offer an optional monthly support option via Patreon. This allows users to support the development of Eris Online and receive behind-the-scenes updates, early access content, or other supporter-only benefits (where applicable).
All payments and subscriptions through Patreon are handled externally via Patreon’s platform and are subject to Patreon’s own Privacy Policy and billing practices. We do not receive or store your full payment information when you subscribe via Patreon.
Any personal information (such as your Patreon username or email) shared with us through Patreon is used solely for community recognition, reward delivery, or communication regarding your support, in line with this Privacy Policy.